Disengaged employees can negatively impact numerous company performance metrics, from customer satisfaction and growth rates to customer perceptions of the company. For many organizations, customer ...

This course gives participants the tools to design globally focused instructional units based on performance assessments. The course will provide educators with a sample Performance Assessment Shell ...

As they say, you manage what you measure. Accordingly, an entire industry has developed around performance measurement and performance management. Popular tools include the Balanced Scorecard, ...

The economics of people engagement are beyond dispute for global organizations. The Covid-19 pandemic has reshaped the future of work, and two new standards from the International Organization for ...

An ad hoc committee will plan and conduct a one-day public workshop that will feature invited presentations and discussion of the quality performance measures for integration of health literacy, ...

Health literacy, cultural competence, and language access services are distinct but inextricably linked concepts for delivering equitable care to all members of the increasingly diverse population of ...