I kicked off the first job of my career with a live shadowing session. I sat behind a slightly more experienced colleague, frantically taking notes and hoping to get the answers I needed to perform in ...

Salesforce is on a buying spree. After snatching up data management firm Own earlier in the month, Salesforce today announced its plans to buy Zoomin, an enterprise knowledge platform. Zoomin — which ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Travis Jones “I think I ...

Executives are laser-focused on optimizing their most valuable assets – people, intellectual property, and proprietary technology. But many overlook one asset that has the power to drive revenue, ...

Knowledge bases are powerful self-service features that improve customer satisfaction, enhance user experience and reduce customer support costs. The knowledge base can also be an SEO goldmine if ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

2020 was for many enterprises a time of survival. The new year offers a chance to set fresh priorities, find innovative ways to drive growth and learn to thrive in uncertain times. Technology is sure ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

Digital Platform Hosts Resources to Inform the Public About the Data Center Industry’s Vital Contributions to Modern Life and Business DENVER--(BUSINESS WIRE)--Data centers are the unseen workhorse of ...