Opinions expressed by Entrepreneur contributors are their own. In spite of the popularity of online shopping, most people still prefer talking to a live customer representative when they have ...

Businesses can live or die on the strength of their customer service. That doesn't mean customers expect flawless service -- but it does mean you should try to avoid some of the more common mistakes ...

Companies believe self-service has the ability to reduce call center costs and relieve pressure on customer service agents, but it doesn't always go right. Many companies are turning to self-service ...

Opinions expressed by Entrepreneur contributors are their own. For a customer, it’s awkward to ask a question about your product or service. Their lack of knowledge may make them feel timid or even ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Not long ago, I was wandering through a used bookstore and happened upon an old article in a magazine from the 1950s about customer service. Treasure trove! (OK, so, you have your quirks and I have ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Customer service has never been one of e-commerce's strong points--and guess what? It may be getting worse. Jupiter Media Metrix found that in the fourth quarter of 2001, only 22 percent of sites ...