Comcast’s reputation for customer service — never good to begin with — has hit new lows with the “Asshole Brown” incident. Lobbing profanities at the people who pay you for a service doesn’t really ...

Temperatures -- and tempers -- were a little cooler today at the Comcast offices in Shreveport. A lot of digital customers are upset about a series of problems with the cable TV and internet provider: ...

Comcast/Xfinity users nationwide were experiencing trouble with their internet services on Tuesday morning, with users reporting problems in Chicago, New York, San Francisco and Washington, D.C. As of ...

In advance of the 4/9 Senate Judiciary Committee hearing exploring the competitive ramifications of the proposed $45.2 billion merger of Comcast and Time Warner Cable, the American Cable Association ...

We previously noted some problems with receiving and sending messages in Mail.app when using Comcast .net, associated with the address switch-over from attbi.com. The most successful workaround was to ...

Inability to delete mail from Comcast servers Yesterday we covered a reader report that OS X 10.3's Mail app is unable to delete retrieved mail from Comcast's email servers, requiring the user to ...

Comcast has become the punchline to a never-ending joke about customer service. Despite the company making what appears to be a sincere effort to clean up its act -- appointing respected Comcast ...

Comcast has pledged to get better, but progress is slow at best and problems keep cropping up. The company has been the center of numerous public relations disasters recently including one where ...

Cable giant Comcast is taking steps to reform its customer service. The Philadelphia company said Friday that it was reorganizing its executive team and promoting a top executive from its engineering ...

Cable giant Comcast Corp. is taking steps to reform its customer service. The Philadelphia company said Friday that it was reorganizing its executive team and promoting a top executive from its ...