Recently, I delivered a presentation before a trade association at a hotel/conference center. When it comes to corporate or trade events, logistics and effective communication are the keys to success.

TEN YEARS FROM NOW, no doubt we’ll look back at our time and find it unbelievable that enterprise applications were built with so little disposition to communicate with the outside world. But thanks ...

Ten years from now, no doubt we’ll look back at our time and find it unbelievable that enterprise applications were built with so little disposition to communicate with the outside world. But thanks ...

Providing the highest level of customer service and quality goods is imperative to compete for business against companies promoting similar products or services. In competitive markets, consumers ...

A woman once approached the till, handing in her voucher to bank money but was sent away. A frown on her face indicated that something was wrong. Unfortunately, she did not know what her problem was.

A company’s reputation is only as good as the customer service it provides. Please a customer, and your client base will swell with relatives and neighbors who catch wind of your top-notch ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Opinions expressed by Entrepreneur contributors are their own. “The only right way to run a company — and the most profitable way — is to saturate your company with the voice of the customer,” wrote ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 10 years old. The best way to ensure ...