I had a front row seat at Microsoft to watch the first two application model transitions. Early mainframe and minicomputer systems were monolithic, with data storage, application code, and terminal ...

How do you access a RESTful web service? That depends on what you're trying to accomplish. If you just want to test connectivity, a terminal-based utility like curl is a great RESTful web service ...

Great IT Client service is much more than just fixing someone’s PC, writing the software they specifically request, flawlessly execute nightly production, and/or provide a stable general computing ...

The Internal & Client Service Applications (ICSA) Engineering group is responsible for creating the systems that Bloomberg uses to run the company. They interact with literally every department in the ...

The ITIL 4 Foundation guide describes one of the most significant challenges with IT support as the “watermelon SLA effect”. It refers to a mismatch between the service provider’s perception of its ...

Picture client service in the eighties or nineties. You’d call a helpline, wait on hold, speak to one representative, and accept whatever solution they offered. Frustrations aside, the process felt ...

It is essential for business owners to define good customer and client service practices. While there are certain individual principles of quality customer care, there are also degrees and differences ...

Forbes contributors publish independent expert analyses and insights. I track enterprise software application development & data management. Software builds applications. Some of those applications ...

Mark Cussen, CMFC, has 13+ years of experience as a writer and provides financial education to military service members and the public. Mark is an expert in investing, economics, and market news. Ryan ...