Eric Grau is President of Olberding Brand Family (OBF), a fourth-generation, family-owned company that brings out the best in brands. For maintaining a client-centric business approach, the time-worn ...

I learned a valuable lesson from a friend who would be considered a model prospect for any financial advisor. He recently changed advisors and made his decision on this factor: client experience. His ...

At the executive level, every decision carries downstream impact. Priorities are set, resources are allocated and direction is established for the entire organization. In that environment, ensuring ...

The importance of creating an exceptional client service model can't be underestimated. Attracting clients-and retaining their loyalty-begins and ends with delivering an experience that not only meets ...

How Taylor Kovar, financial advisor and founder of 11 Financial, breaks the ice in the first meeting with a client to build ...

Most attorneys view client feedback as a specific window into what’s working and not working in a client relationship. While that’s an important part of it, those attorneys may be missing out on the ...

While much has been written about agency evaluations from the client's perspective, there's been little coverage of the agency's side and its specific practices and behaviors. While much has been ...

The biopharma industry is redefining what it means to be competitive. Pipeline size alone no longer determines strategic value; development speed, capital efficiency, platform coherence, and clinical ...

“From the client perspective, these appointments should signal confidence that we will grow with them," said Matthew Kaplan, head of the firm’s corporate practice. Debevoise & Plimpton has created a ...

Risk Assessment (RA) is a tool used by the EPA to characterize the nature and magnitude of health risks to humans and ecological receptors from chemical contaminants and other stressors that may be ...