Although popular right now, AI is not always the answer to building products that result in customer success. In the world of software and apps, I believe that understanding client feedback is more ...

It’s never easy to hear a client critique your work. But there are ways to handle feedback that won’t create tension or cause your work to suffer. In Success by Design, frog’s David Sherwin explains ...

In a recent Law.com Trendspotter column, we wrote that, while law firms live and die by the quality of their client service, a troubling number of them appear to be actively avoiding seeking feedback ...

Ask the right questions, track the information and link it to targeted activities. With the final article in this three-part series on client feedback, it's time to get tactical. Specifically, how can ...

After producing a five-month, multimedia series on the power of client and community feedback, Stanford Social Innovation Review conducted two audience surveys to understand the campaign’s influence.

Rates of burnout — a feeling of overwhelm and constant stress that if left unchecked may cause employees to seek another job — have risen in the past year. A 2021 survey by Indeed found that 52% of ...

The importance of client satisfaction surveys, and a summary of what law firm clients say about the outside firms they use. Having designed and carried out midsize law firm client satisfaction surveys ...

As a management consultancy, we help our clients move past “business as usual” by leveraging organizational transformation to create breakthrough performance. Even our name is inspired by our belief ...