Fact checked by Vikki Velasquez Key Takeaways Initial client conversations rarely feel natural as both sides try to get ...

I always live by the rule of “The Client Comes First.” But, sometimes I feel that my bosses are pushing in the opposite direction. What do I do when I feel a product or solution that is not ...

Every company likes to believe it puts clients first. But there’s often a wide gap between intention and reality. The reality is, to be client-first is to live and breathe the goals that matter most ...

I imagine all agency owners and leaders can agree that the more channels or services in a client engagement, the longer we retain that client on average. Of course, not all clients include different ...

The hardest part of counseling is making that first appointment! As an older sibling of 9 my roots are based in a compassionate, person-centered approach that always means the client comes first.