The way you treat that client during the next 100 days may very well determine if you have a client for life who sends lots of new business your way — or one that jumps ship to a competitor sooner ...

I always live by the rule of “The Client Comes First.” But, sometimes I feel that my bosses are pushing in the opposite direction. What do I do when I feel a product or solution that is not ...

A lot of organizations like to say publicly that “the client comes first.” It’s the right thing to say. It’s the easy thing to say. But using that statement to guide the way your organization operates ...

Risk management, in the words of Sarah Ference, CPA, doesn’t have to be overly complicated or time consuming. “It’s really a mindset,” said Ference, an author of the JofA‘s Professional Liability ...

I imagine all agency owners and leaders can agree that the more channels or services in a client engagement, the longer we retain that client on average. Of course, not all clients include different ...

The client comes first at The Martone Group. Karl Martone joins the Rhode Show to discuss if the current market is a good time for you to sell your home.

Understanding that the client comes first is one of the operating principles at the Law Offices of Erika E. Anderson. That mindset has likely played a huge role in the celebration of ten years of ...