As I described in a February post, an important decision Cisco Collaboration faced in 2019 was whether to build or buy on cloud contact center. As is often true in business, the ultimate decision ...

Cisco is buying CloudCherry, a company focused on customer experience management. Cisco Systems has been on a mission this year to refocus its contact center business. Under Amy Chang, Cisco's senior ...

Journey's identity solutions streamline customer experience & enhance security for customer interactions, now available in Cisco's elite SolutionsPlus program. Research Report Closing the CX Gap: ...

Cisco on Monday announced that it plans to acquire CloudCherry to bolster its Contact Center portfolio. CloudCherry -- which happens to be one of Cisco Investments' portfolio companies -- makes a ...

Former Cisco executive Barry O'Sullivan said he has found a way to revolutionize the contact center with a software startup called Altocloud. O'Sullivan, who left Cisco in November after heading up ...

Effective cloud contact center platform API management is key for smooth agent to customer communications. Learn how to do it at every stage. Cloud contact centers connect agents with customers across ...

Cisco continues to signal its desire to become a major software player, most recently with its emphasis on API advancements and its commitment to building a bigger development community around that ...