As a global service provider, we have been investing in AI to streamline our service environment and provide 24/7 customer service. We are continuously integrating AI-driven tools to elevate ...
AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...
Just adding a chatbot on your website or mobile app will not reduce customer service calls. Sometimes as an analyst I must tell a customer service team that it is not surprising that their ...
A child in Texas was 9 years old when she first used the chatbot service Character.AI. It exposed her to "hypersexualized content," causing her to develop "sexualized behaviors prematurely." A chatbot ...
A National Science Foundation demonstration project aimed at improving data infrastructure within the U.S. government is eyeing an artificial intelligence chatbot that could help answer questions ...
ATLANTA--(BUSINESS WIRE)-- Manhattan Associates Inc. (MANH) (NASDAQ: MANH) today announced that the Army & Air Force Exchange Service (a.k.a., Exchange) has successfully deployed Manhattan Active ® ...
National Tax Service Launches AI Chatbot for Year-End Settlement Expanded child tax credits, AI chatbot assist simplified tax ...
In one of the first pieces of administrative guidance addressing the sales tax treatment of generative artificial intelligence (AI) services, the Indiana Department of Revenue (DOR) recently issued a ...