The debate over the dominance of email versus chat-based collaboration platforms in professional settings continues to grow as businesses seek secure, efficient, and user-friendly communication tools.

Most people have two main apps they use every day at work: email (powered by Google Workspace or Microsoft 365) and a team chat tool (usually Slack or Microsoft Teams). What if they were combined into ...

OpenAI’s ChatGPT was down for some time yesterday — exactly how long is a little blurry, as reports varied from a few hours to almost the full day — as the company worked to fix a glitch that made ...

From chat to email, SparrowDesk’s AI agents now deliver context-aware, branded responses and seamless handoffs to human ...

Contact centers are so focused on phone and chat that they often neglect input from channels like email. But one firm is offering what it says is a solution. Cresta, an AI-based contact center ...

The UW Libraries Chat offers students, faculty, staff, and community members alike the opportunity to connect with librarians ...