The following four case studies look in depth at the challenges faced by knowledge management officers (KMOs) across various headquarters. In each case, the KMOs exercised exceptional staff officer ...

As someone who has worked as a change management executive and consultant in the corporate transformation field, I've noticed that project management tends to overshadow the importance of a change ...

Hoteliers primarily focused on the guest experience until 2020, when the Covid-19 pandemic created unprecedented challenges for the hospitality industry and placed employees under immense stress. Now, ...

Change is hard. Whether it’s a personal change, a business transformation due to a new technology rollout, or a shift in company culture, most people tend to resist change, even when it’s beneficial.