When Customers Adore Queue Callbacks (+3 Times They Don’t) Your email has been sent Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for ...
CHICAGO (CBS)-- The Illinois Department of Employment Security is finally making headway in getting help to people stuck in its callback system. New numbers obtained by the CBS 2 Investigators show ...
Callback – also called virtual hold – has been around for over two decades. While there are uncertainties on who developed virtual solutions, us old-timers will remember that Virtual Hold Technology ...
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