Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...

There are few business operations that are more challenging from a human resources perspective than running a call centre. Here, at the front lines of customer service, businesses face a tension ...

Lecturer in English Language and Applied Linguistics, The Open University Most of us dread dealing with them, but call centres are hard to avoid as an increasingly ubiquitous aspect of modern life.

1:52 CRA call centres slow to answer, give inaccurate advice, auditor general says A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and ...

Call centres are appearing everywhere. Representing a new way of integrating telecommunications and computer technology into the process of reshaping the division of labour, they are predominantly ...

05 June 2008 The annual Middle East Call Centre Awards '08 competition, organized by regional call centre specialist INSIGHTS, is entering its final round of analysis and evaluation and the ...

I was only trying to order my contact lenses. A mundane task, undertaken nose-in-phone while walking somewhere, probably late, likely crossing a road, which is my preferred, death-adjacent method for ...