Because we're thankful for all of the updates that we've gotten from Better Call Saul writer, producer, & director Thomas Schnauz about what's ahead for the sixth & final season of Vince Gilligan and ...

How many times have you called a company and the agent who answers sounds robotic? Chances are that the agent is reading off a call script. You are unlikely to get quality service from that agent or ...

You’ve held training sessions. You’ve armed your call agents with expertise, call scripts, and materials. And you’ve sent them on their way. You can measure the amount of revenue your sales team ...

Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script not ...

Benjamin Bier - Express Scripts Holding Co. Timothy C. Wentworth - Express Scripts Holding Co. David A. Queller - Express Scripts Holding Co. Glen D. Stettin - Express Scripts Holding Co. Everett ...

A mystery call center’s secret website offers a rare glimpse into the workings of a shadowy, largely unregulated—and extraordinarily lucrative—operation. Senior Political Reporter Pay Dirt is a weekly ...

Call the Midwife star Stephen McGann has opened up about what it's like working with his wife Heidi Thomas, who is the writer and creator of the popular BBC period drama. MORE: Meet the Call the ...