Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Cold calling is a popular and viable option among many methods to engage potential customers. However, cold calling isn’t necessarily what many think of it as. The practice has evolved in the last few ...

Jason Cipriani is based out of beautiful Colorado and has been covering mobile technology news and reviewing the latest gadgets for the last six years. His work can also be found on sister site CNET ...