Unlimited Tech Solutions will deliver implementation packages that combine Aircall's robust calling features, including ...

Next Generation 9-1-1 Core Services will be implemented to use location-based routing, provide more data, and intelligently route calls to the proper service. “Next Generation 9-1-1 modernizes the way ...

The method may further include determining a call reason prediction with a highest likelihood rating and such that the confidence level for the call reason prediction exceeds an associated confidence ...

Frix Labs, founded by 21-year-old Ofri Kauf, introduces an AI-powered solution that ensures every inbound call is answered ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

Local 10-digit dialing is the next route pattern to be discussed. 10-digit dialing has become the standard local dialing mechanisms in major cities where local service providers will no longer route 7 ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...