VENDOR PRODUCT ANNOUNCEMENT: CommsChoice (ASX: CCG) announced today that it is seeing an increasing demand for its Microsoft Teams Direct Routing service, driven by the adoption of the Office 365 ...

Call routing software has become an indispensable tool for marketing departments looking to optimize their customer engagement strategies. By ensuring that inbound calls are efficiently managed and ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

Local 10-digit dialing is the next route pattern to be discussed. 10-digit dialing has become the standard local dialing mechanisms in major cities where local service providers will no longer route 7 ...

Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy, your customers ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...