Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. Nearly a quarter of businesses (24%) are using AI for call routing optimization, and ...
This decade – especially the last year-and-a-half – has taught us much about the importance of preparing for disasters of all kinds. In this Q&A, Gary Pudles, president and CEO of The ...
Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...
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