Aircall delivers intuitive cloud VoIP for sales and support teams, featuring seamless CRM integrations, AI tools, power dialing, and robust analytics to streamline communication ...

Getting your Trinity Audio player ready... Verizon announced Wednesday that it will work with Denver and other cities across the United States to install upgraded 911 call-routing in the wake of the ...

Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Kevin McPartlan: The value of IP, specifically VoIP, in the ...

Telesystem's new EasyRoute solution aims to simplify Microsoft Teams Direct Routing deployments, helping organizations ...

Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Brian Spraetz: IP technology offers the call center specific ...

The ability to route calls might seem mundane when compared to the dangerous drama of fires, earthquakes and other disasters. But for Tina Mathieu, deputy director of the Utah Communications Authority ...

The Cisco Unified Communications Manager at San Jose only needs to receive the last 5 digits to properly route the call to a Cisco IP Phone registered to the San Jose cluster. Once a Route Group is ...

AT&T today announced the launch of a new location-based routing system for emergency calls in the United States, with the system designed to transmit wireless 911 calls to the appropriate 911 call ...

AT&T is launching location-based routing of wireless 911 calls to the appropriate call centers across the US, it announced. The company says it'll be the first US carrier to "quickly and more ...

Over the past few weeks I’ve been discussing Cisco Unified Communication Manager call routing. I thought I’d post up a blog that gives you the links to all the articles in the series. Here are the ...