Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Session Initiation Protocol Recording, or SIPREC for short, defines the architecture, associated call flows, and metadata that can be used for call recording. "This call may be recorded for quality ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Apple’s iOS 18.1 introduces a long-awaited native call recording feature, allowing you to record and transcribe phone calls directly on your iPhone. This functionality supports both carrier and ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...

Rachit is a Features Writer at AndroidPolice. He has been covering the tech landscape for the past seven years and loves to help people figure out their devices and get the most out of them. He is ...

On Monday, Apple released new software that will enrich the lives of iPhone-donning journalists everywhere—and anyone who needs to make sure they get the exact details of a conversation right: a built ...

With iOS 26, Apple has expanded its native call recording feature with transcripts, Live Translation, summaries and tighter integration with Notes. It’s a more polished and useful tool than before, ...

Good news, Android users: It no longer matters whether or not you have one of Google's latest and greatest devices—at least when it comes to recording calls with Google's Phone app. As spotted by ...

Zach began writing for CNET in November, 2021 after writing for a broadcast news station in his hometown, Cincinnati, for five years. You can usually find him reading and drinking coffee or watching a ...