Oh, the lengths some people will go to get better customer service — such as recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from ...

Dubber Corporation Ltd., a provider of unified call recording and analytics software based in Australia, revealed that it’s acquiring Speik, a U.K.-based maker of call recording software that complies ...

A video posted to YouTube back in August 2014 shows first hand the power of recording phone calls. This is especially true when it comes to dealing with customer service representatives who might not ...

Whether you're conducting an interview or just want to capture a bad customer-service call for posterity, these are your options. Rick Broida is the author of numerous books and thousands of reviews, ...

Robert Grunfeld, who had a ticket on a United Airlines flight from Newark to Tel Aviv, says a representative offered to rebook him on a flight to Israel if the airline canceled his flight. United then ...

Dubber, Verizon ink master service agreement Australian-listed call recording platform provider Dubber has inked a master service agreement with US telco giant Verizon to incorporate its call ...

The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...

In September, the Neon app briefly became a sensation on app download charts by promising to pay users for recording and sharing their phone calls. Then it abruptly went offline amid controversy over ...

Red Box Recorders has partnered with Natterbox, a cloud voice services provider, to provide an on-net, FSA compliant mobile call recording service. Thanks to the partnership, recordings can be ...

Redstar Telecom has launched its Replay Call Recording service, which is set to take the recruitment industry by storm Redstar Telecom, the specialist provider of off-site telephony services has ...

TeleWare, the leading provider of communications solutions for the mobile business, today announced an enhancement to its mobile call recording service that provides in-the-cloud call recording of all ...

When a customer service call is described as "Kafkaesque" and "hellish," you pretty much know how it's going to go down before even taking a listen. But in case you haven't heard the condescending, ...