Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call queues are an important part of your business’s call ...

High Call Center Queuing Times? 5 Causes With Easy Fixes Your email has been sent Discover the best ways to get call center queuing times under control without telling agents to work harder. Long hold ...

A customer service expert has revealed her top hacks for beating the pesky call centre queue and being put through to a real person as quickly as possible. Lady Janey - real name Jane Hawkes - has ...

When Customers Adore Queue Callbacks (+3 Times They Don’t) Your email has been sent Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for ...

Who has call back systems and who uses them? About 40% of businesses offer a telephony queue call back option, according to ContactBabel. More businesses are adding call back functions, hoping to help ...

Waiting in a call centre phone queue for more than five minutes and 58 seconds is bad for your health, new research has revealed. The blood-boiling frustration of waiting to get through to an operator ...

Microsoft is working on a new update for Teams that will make it even easier to place and receive calls using its online collaboration tool. Besides video conferencing and workplace chat, Teams can ...

Spotify announced Thursday it was adding the ability to respond to phone calls and other new features to its Car Thing infotainment system. Owners of the $90 device, which went on sale in February, ...