Whether you’re questioning how much you owe on a doctor’s bill or confirming whether a specific treatment or drug is covered, there are plenty of reasons that you may need to call your health ...

When a call lands at a contact center (which can be physically distributed, i.e., the agents may or may not be on a single physical location), it important to route the call to an appropriate call ...

For health insurance enrollment call centers, the Open Enrollment Period (OEP) is one of the most demanding times of the year. And preparation is everything. Success depends on how well teams handle ...

There's a lot to consider when you're buying insurance, and an insurance agent is usually the person who helps you find the coverage you need. However, insurance agents have limitations and may only ...