SOUTHFIELD, Mich., April 18, 2023 /PRNewswire/ -- Equature, a leading provider of innovative emergency communication software, has announced the launch of their new virtual assistant, EVA (Equature ...

Standard operating procedures, widely referred to as SOPs, give employees valuable information on how to conduct various tasks and procedures. In a call center setting, SOPs define everything from ...

When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct their call ...

Lorin LeFave, mother of murdered Breck Bednar, raised concerns her child was being groomed, but call handlers failed to heed the warning Get daily headlines and breaking news alerts for FREE by ...

The police watchdog has called for better training for call handlers, after finding that the mother of a schoolboy murdered by a teenager did not receive the support she needed when she rang to raise ...