CHARLESTON COUNTY, S.C. (WCIV) — Charleston County 911 has strengthened their emergency response this week by upgrading their call handling capabilities. The Charleston County Consolidated Emergency ...

Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s ...

5 Key Call Center Software Features + How to Judge Them Your email has been sent There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Motorola Solutions uses AI to help address delays in 911 emergency calls and improve response times. Its Vesta NXT software helps 911 call handlers gather and summarize data for quicker communication.

CHARLESTON COUNTY, S.C. (WCSC) - The Charleston County Consolidated Emergency Communications Center has adopted a new and more advanced call-handling software that improves emergency responses from ...

In the dynamic environment of call centres, the efficient management of information can significantly enhance service delivery and customer satisfaction. Knowledge sharing technology plays a pivotal ...