Opinions expressed by Entrepreneur contributors are their own. If repeat business is your goal, good customer service is essential. According to a recent survey, one bad customer service call will ...

Inbound customer service develops a life of its own. The incoming calls encompass every aspect of the business, its products and services. The inbound customer service representatives are ambassadors ...

Call handling as a service has many definitions; the perceived value of this function varies dramatically and is often underrated. Content, Creative & Campaigns, Strategy and Evolution Call handling ...

When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct their call ...

I ask company leaders this question a lot in my line of work, and by far, the most common answer I hear is: “To make sure that all of the calls get run every day.” If that’s your answer, too, then you ...

The solution is simple: Connect your call handling, dispatch and scheduling so the first person who speaks to a customer can ...

The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...

Timmia McIlwaine began working as a customer service representative for a major airline 11 years ago, and she remembers often going nearly a month without handling a single angry call. That was before ...

The boss of HM Revenue and Customs (HMRC) has admitted service levels were not up to standard earlier this year, but insisted new measures would improve its call-handling figures. Last week it was ...

A woman who died after waiting almost two hours for an ambulance was let down by "systemic" failings with a computer call-handling system, a coroner said. Daisy Filby, 90, was one of three people who ...