View post: Costco upgrades perks for members amid slowing growth ...

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, ...

When I started my first job in a call center 20 years ago, people were already talking about how technology and automated processes were on the verge of replacing human agents. Today, with artificial ...

Calling to cancel your internet service can be incredibly stressful and confusing. While most internet service providers will let you sign up for service online, many ISPs require you to call if you ...

Understanding your customers, listening to feedback and empowering employees with the right technology will go a long way to satisfying customer needs. It's a customer-centric world. The call center ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

According to new research, interacting with automated chatbots for customer service is viewed by consumers as a source of increasing frustration. In fact, over 72% of respondents in a recent UJET ...

What are the differences between a call center and a contact center and why does it matter for customer experience programs? Call centers and contact centers can serve as the front lines of your ...

I USED AN APP that was so good I deleted it within a week. Let me explain. After graduating from college, I moved to the “big city” (read: Toronto) to go be … whatever I was going to be when I grew up ...

Companies are either known for their superior customer service reputation or they’re slaughtered in the public eye for their unhelpful ways. With little room in between, your company needs to upgrade ...

The Social Security Administration’s staffing and customer service issues have been mounting, and budget disputes in Congress could make them worse. By Mark Miller Few government agencies touch the ...