Opinions expressed by Entrepreneur contributors are their own. If repeat business is your goal, good customer service is essential. According to a recent survey, one bad customer service call will ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

A startup called GetHuman offers to handle your most-dreaded customer service calls for $5 to $25 a pop. Ben Fox Rubin was a senior reporter for CNET News in Manhattan, reporting on Amazon, e-commerce ...

Customer service chatbots have done much to streamline the process of resolving basic queries and answering our questions in a matter of seconds. But what about AI answering our calls? This rapidly ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in an ...

Oracle ( ORCL +0.60%) is signing mega-deals to deliver AI infrastructure to hundreds of clients. The company's remaining ...

Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. The customer support call is one of the most important customer ...

Call center usage is growing and the need for skilled workers is growing with it. So what are the important qualities of a good call center agent? Businesses constantly measure call center agents ...

Perhaps describing it as “the angriest customer phone call you’ll ever hear” is hyperbolic, but in the following recording, a man unloaded an impressive three hours (and possibly a lifetime’s) worth ...

The solution is simple: Connect your call handling, dispatch and scheduling so the first person who speaks to a customer can ...

Comcast apologizes for employee who refused to take no for an answer. — -- Whatever happened to the old saying, "the customer is always right"? Comcast issued an apology today after one of its ...