Call center jobs are “not for the weak,” says a work-from-home employee. In a video with over 534,000 views posted to TikTok, the worker explains why. TikTok user @aprettygayfem is a supervisor for a ...

Amid this year’s open enrollment period, call center workers who help Americans navigate ACA coverage options are struggling with their own coverage. A report from the Communications Workers of ...

A Dallas-area call center operated by Telvista Inc. is set to close later this year, triggering layoffs for more than 100 ...

Call center employees have notoriously unpleasant jobs. They field questions from disgruntled customers all day long and can only respond with corporate-mandated jargon. Many expect AI will one day ...

This story was produced by our colleagues at the BBC. The benefits and drawbacks of artificial intelligence are increasingly in the spotlight as AI creeps into more and more parts of our lives. One of ...

Have you ever lost your temper when calling a customer service line and demanded to speak with an American? Well, a call center worker recently made a short skit, reenacting what it sounds like when ...

DSS launched a new phone system meant to reduce wait times. Results are good so far, but some want quality assurances ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...

A Florida-based business services company must pay $250,000 to settle a disability discrimination lawsuit brought by the U.S. Equal Employment Opportunity Commission. The Results Companies, LLC, hired ...

CICERO, N.Y. — A career fair on Wednesday was aimed at getting more recruits in the door for nearly all emergency service jobs. The Onondaga County 911 call center is looking to fill 10 vacancies. The ...