Yesterday's clipboard is today's desktop PC, a user-friendly (we hope) screen designed to give the agent all available information about the customer, the product, and whatever information he or she ...

The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice response (IVR). RingCentral ...

The call center of the future, she notes, won’t follow a uniform model—some agents will answer calls in large contact facilities, while at-home agents will be hired as needed during busy periods to ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

The California-based, Five9, a provider of on-demand call center services, has introduced two call center packages designed for small businesses: The Five9 Call Center Suite, Small Business Edition ...

Examining Call Center Tools SA.’s (WSE:CCT) past track record of performance is a valuable exercise for investors. It enables us to understand whether the company has met or exceed expectations, which ...

If you are looking to invest in Call Center Tools SA.’s (WSE:CCT), or currently own the stock, then you need to understand its beta in order to understand how it can affect the risk of your portfolio.

In my previous post, "Is It Time To Disrupt Your Call Center?," I described an all-too-common experience of calling a major credit card issuer for help, focusing on the impacts on the customer ...

The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice response (IVR). RingCentral ...