Mitel acquired Toshiba’s business phone systems in 2017, and access to the communication giant’s products and services has only strengthened the Canadian company’s reach into the worlds of both PBX ...

Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide efficient customer service. They route incoming callers to the right person ...

The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice response (IVR). RingCentral ...

All of the additional applications – the call center software (Symposium), the IVR and ACD software (Symposium Call Center Server Software and MPS100, respectively), the unified messaging system ...

Based in Tampa, Florida, Virginia Pelley is a former women's magazine editor who has written health and fitness content for Men's Journal, Cosmopolitan magazine, the Chicago Tribune, ...

Over a year after a lawsuit alleged that Missouri's "dysfunctional" SNAP call center violates federal law, low-income Missourians are still facing automatic disconnections and wait times of around an ...

DSS launched a new phone system meant to reduce wait times. Results are good so far, but some want quality assurances ...

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Broward County's 911 emergency communication system has improved since a critical assessment in 2016 — but still takes too long to process calls, according to a new consultant report. The findings ...