IRVINE, Calif.--(BUSINESS WIRE)--For more than two decades, CallTek, an international white-label support company for technology operators and service providers, has transformed Call Center support ...
Some companies enable callers to access a team of experts for support, while others have IVR trees before a caller can speak to a human being. Some companies, such as T-Mobile, enable callers to ...
Advances in call center hardware and software technology have enabled support teams to cut down many common call center issues. Of all the businesses affected by the COVID-19 pandemic, call centers ...
The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...
Businesses are constantly looking for strategies that will improve their bottom line, whether it be investigating potential cryptocurrency investments or looking for ways to streamline their ...
Building a consistently excellent customer experience and receiving high marks for customer satisfaction is no easy task for today's Communication Service Providers (CSPs), most which are supplying a ...
A joint venture of Goldschmitt & Associates and Central Research Inc. will continue to maintain, enhance and operate the Small Business Administration’s software-as-a-service platform for the Paycheck ...
The Federal Emergency Management Agency asks General Dynamics’ IT services business to hire call center agents on short notice post-Hurricane Florence. The Federal Emergency Management Agency is ...
On average, Arlington National Cemetery receives 5,000 calls a month, ranging from basic information to scheduling funerals. A year ago this May, the cemetery staff answered all of these calls, ...
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