If you’ve never worked in or managed a call center, the job of call scheduling seems pretty straightforward: You get a certain number of employees and get them to either answer calls or make them. A ...

While the term “AI” might conjure thoughts of automation replacing human roles in the call center, the reality is quite different. AI tools are designed to empower human agents, not replace them.

CHICAGO, Nov. 13, 2024 /PRNewswire/ -- VereQuest, a leading provider of quality assurance solutions for contact centers, in collaboration with VoC Consulting, a specialist in patient-centered ...

SAN MATEO, Calif.--(BUSINESS WIRE)--Notable, the leading intelligent automation company for healthcare, today announced Intelligent Scheduling, the only digital solution that helps patients schedule ...

The core objective of call center scheduling is simple and timeless: Get the right people and supporting resources in the right places at the right times, doing the right things. Easy? Well, simple in ...

Home furnishings and accessories cataloger/ retailer Crate & Barrel has estimated annual sales of more than $750 million. But what the Northbrook, IL-based company doesn’t have is call center ...

(WSIL) -- In support of local health departments and the Illinois National Guard’s efforts to conduct Covid-19 vaccination clinics, SIH will now assist in the scheduling process for those sites. The ...

Throughout Denver Health's pandemic vaccination efforts, the struggle was getting people who did not already have patient records with the health system into the system efficiently without burdening ...