Call routing is the glue that keeps that universe of random motion from spinning out of control and being just a mass of senseless friction. The art of routing in call centers has a long and ...

The ability to route calls might seem mundane when compared to the dangerous drama of fires, earthquakes and other disasters. But for Tina Mathieu, deputy director of the Utah Communications Authority ...

AT&T is launching location-based routing of wireless 911 calls to the appropriate call centers across the US, it announced. The company says it'll be the first US carrier to "quickly and more ...

Supplementing the background information on this patent, NewsRx reporters also obtained the inventors’ summary information for this patent: “In one aspect, a method of routing a call from a customer ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...

NASHVILLE, Tenn.--(BUSINESS WIRE)--Sitel, a leading global business process outsourcing (BPO) provider, and SATMAP, a world leader in technology for matching customers to call center agents based on ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...

We list the best call center software, to make it simple and easy to provide and analyze call data to improve customer relations, employee management and workflow efficiency. Call centers used to ...

Posts from this author will be added to your daily email digest and your homepage feed. is a news editor covering technology, gaming, and more. He joined The Verge in 2019 after nearly two years at ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...