Session Initiation Protocol Recording, or SIPREC for short, defines the architecture, associated call flows, and metadata that can be used for call recording. "This call may be recorded for quality ...

CAMARILLO, Calif.--(BUSINESS WIRE)--VPI (Voice Print International, http://www.VPI-corp.com), the world’s premier provider of interactions recording, quality ...

While banks scramble to tighten security for Web and mobile transactions, there's an emerging vulnerability in phone centers as crooks try to extract sensitive data from recorded conversations. "Call ...

Sales of call center recording tools grew by 13 percent worldwide last year, says Dick Bucci in a new Pelorus Group study. The newly released study, 2006 World Contact Center Recording Systems Market, ...

CallCabinet, a cloud-based compliance call recording solution for unified communications platforms, announced the integration of compliance call recording to Webex Contact Center. As a Cisco Preferred ...

Mukesh Ambani-led Reliance Industries held its 47 th Annual General Meeting (AGM) today. The company leaders made several big announcements at this event including the new Jio Phonecall AI. Powered by ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...

We list the best call center software, to make it simple and easy to provide and analyze call data to improve customer relations, employee management and workflow efficiency. Call centers used to ...

Reliance Jio's new JioPhonecall AI service, introduced by Akash Ambani, records, transcribes, summarizes, and translates phone calls. This AI-enhanced service allows users to capture and manage voice ...

Call recording and transcription has become available to try out in the iOS 18.1 developer beta. Here's what it's like, and how to use it. Part of the wave of iOS 18 updates, call recording and ...

Apple has officially launched iOS 18.1, a major update introducing over 55 new features and enhancements crafted to elevate the iPhone experience, including the much-anticipated Apple Intelligence.