PROVIDENCE – Vendors working for the state have set up a call center to answer customer questions following the cyberattack earlier this month on Rhode Island’s public benefits computer system in ...

Like most of its peers, top-five mortgage lender Newrez is prioritizing the use of artificial intelligence (AI) to provide call center representatives with real-time information on its policies, ...

Two days after deadly Texas floods, the agency struggled to answer calls from survivors because of call center contracts that weren’t extended. By Maxine Joselow Two days after catastrophic floods ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

COLORADO SPRINGS, Colo. (KRDO) - Right now, it takes the average 911 caller 36 seconds before they're connected to an operator in the city of Colorado Springs, according to El Paso and Teller County ...

Will AI make call center jobs obsolete? The question has sparked a strong debate amongst industry leaders. One of the foremost predictions is that AI will soon eliminate the need for incoming customer ...

11 New Call Center Statistics, Including Turnover Rates of 30-45% Your email has been sent Do you know the most important metrics to measure in a call center? Uncover essential call center statistics ...