Standard operating procedures, widely referred to as SOPs, give employees valuable information on how to conduct various tasks and procedures. In a call center setting, SOPs define everything from ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...

A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...

Sept. 28 – China’s State Council recently simplified application procedures for foreign investment offshore call center businesses. Circular 127, implemented on August 12, gives authorization power ...

Dallas Police Department has implemented certain operational changes in its 911 Call Center to “maximize the safety of our community and workforce” and to stem the spread of SARS-CoV-2, which causes ...

This month at Call Center Magazine's on-line portal, CommWeb, we introduced “Customer Touchpoints,” a regular opinion column about issues in the call center industry. Participants debated the impact ...

Today’s call centers offer businesses a wealth of valuable features to help answer customers’ calls faster and provide efficient customer service. They route incoming callers to the right person ...

We list the best call center software, to make it simple and easy to provide and analyze call data to improve customer relations, employee management and workflow efficiency. Call centers used to ...

The results of an official inquiry into Israel’s emergency response phone system, initiated after the failure of emergency operators to properly respond to a call from one of the three Israeli teens ...