California’s unemployment agency call center staff was unable to answer thousands of calls to its embattled call center in April, as many claimants remain confused about a lengthening list of program ...

20 YEAR OLD "COREY SHEAREAR" DIED. NO WORD ON A SUSPECT. >> CRITICIZED FOR DELAYS, IMPROPER DENIALS AND A LACK OF EMPHASIS ON MAKING SURE ELIGIBLE WORKERS CAN EASILY GET THEIR BENEFITS. >> ...

AUSTIN (Nexstar) – Imagine showing up to a job where you know that almost 75% of what you do will fail someone. What if a fireman failed to help someone in three out of four fire calls? What if a ...

DENVER — Out-of-staters are making Coloradans mad in a new way. The Colorado Department of Labor and Employment (CDLE) hired a Florida-based call center in April to help with unemployment questions.

WASHINGTON — D.C.'s mayor has just reappointed a controversial 911 call center director who left under a cloud a year ago. Critics say they are both surprised and furious that Karima Holmes is back in ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing problems with data. Contact center analytics is the systematic collection and ...

Jun. 12—Hawaiian Airlines said today that it has fixed performance issues with its website, but that some customers are still experiencing lengthy hold times and busy signals at the call center. The ...