The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Based in Tampa, Florida, Virginia Pelley is a former women's magazine editor who has written health and fitness content for Men's Journal, Cosmopolitan magazine, the Chicago Tribune, ...

In October, the average wait time to get a simple question answered by the Department of Social Services in Connecticut was ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

Southeast Communications Center (SECOMM) is the central dispatching agency for nearly every agency in Benton and Franklin ...

MARSHALL - Madison County first responders and county management alike have for years decried the county's emergency radio system network, with one longtime fire chief calling the network "about the ...

We may receive a commission from our partners if you click on a link to review or purchase a product or service. Click to Learn More Zoom Phone is a low-cost VoIP platform, starting at only $10 per ...