NORTH SALT LAKE CITY, Utah -- Customer service in the convenience store business isn't just about serving the people that buy a fountain soda or a gallon of gas. It's also about servicing the managers ...

Customer interactions don't necessarily end after the caller and the agent disconnect the line. In many call center scenarios, agents may spend a few seconds or even minutes inputting final data into ...

NEW YORK — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and ...

In a little more than a year, 24-year-old Devoun Rushing has gone from working at Olive Garden to a management role in one of southeast Michigan's faster-growing office jobs: the call center. The ...

I am currently employed as an operations manager at a call center in Taguig City. I sometimes find myself working beyond my regular duty schedule. Even though I am highly paid as a manager, I still ...