With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

Outsourcing call center operations has become a common practice for businesses looking to improve efficiency and reduce costs. However, maintaining high-quality customer service in outsourced call ...

Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

The pandemic taught us all how to work differently. This includes call centers, which have had to adapt to managing agents from afar. The change in the work environment requires new behavior, ...

The busy season can make or break a call center. Call volumes spike, schedules tighten, and every interaction is important. In the trades industry—where HVAC, plumbing, and electrical calls require ...

Daily call abandonment fell 56% and average wait times dropped 58% after Hyro's AI agents were introduced to optimize patient access and system operations across TGH's experience center. Tampa General ...

Healthcare leaders are embracing automation to assist with everything from appointment scheduling and patient check-in processes to billing and more. To learn more about how intelligent automation and ...

GARLAND, TX / ACCESS Newswire / January 19, 2026 / SS Support Network, a U.S.-focused Call Center and Business Process Outsourcing (BPO) company, is gaining strong recognition across the healthcare ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...