Insightful has announced a first-of-its-kind call center quality management software that offers unmatched on-call and off-call visibility and data SAN FRANCISCO, CA / ACCESSWIRE / October 29, 2024 / ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

SEATTLE--(BUSINESS WIRE)--Marchex, Inc. (NASDAQ: MCHX), a leading provider of call analytics that drive, measure, and convert callers into customers, today announced the acquisition of Callcap, a ...

Call center employees have taken on more responsibility after a challenging couple of years. Pandemic-related stress, work-from-home policies, and economic instability required 70% of call center ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

In today’s world of customer service, the use of digital messaging channels is steadily rising, so it’s easy to overlook how central voice and telephony are for connecting brands to their customers.

A call center system should reduce business costs while helping your sales and customer service reps perform at their best. Modern platforms offer a range of advanced tools that give both users and ...

Aurora, CO – As you walk into the nerve center of ADT’s national account monitoring center in Aurora, you are immediately struck by its vastness and silence. This would not be such a shock if it ...