This article will look at how NLP and conversational AI are being used to improve and enhance the call center operations. Natural language processing (NLP) and conversational AI are often used ...

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Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals in the ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...