Artificial Intelligence (AI) is driving innovation around world. In 2020, the global AI market was valued at over US$62 billion, with an estimated compound annual growth rate (CAGR) of 40.2% from 2021 ...
NEW YORK--(BUSINESS WIRE)--Prepared, the leading AI platform built to revolutionize emergency communications, today announced that the City of Baltimore 911 Call and Dispatch Center selected the ...
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Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...
Tampa General Hospital's call center managed a dynamic environment with high call volumes and frequent recurring inquiries, presenting opportunities to enhance efficiency and customer experience. A ...
LOUISVILLE, Ky. (WDRB) -- 911 operators in Louisville are helping ensure language barriers don't keep callers from getting the help they need. According to Sara Sparks, a 911 call taker with the ...
Editor's note: This story was updated to clarify the starting wage at the new call center. El Paso's sizeable bilingual workforce has attracted another company into this area's large call center ...
Call centers have leveraged advanced technology for decades—from first-generation call-routing systems that dispatched customers to the first available agents to interactive voice response (IVR) ...
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