Artificial Intelligence (AI) is driving innovation around world. In 2020, the global AI market was valued at over US$62 billion, with an estimated compound annual growth rate (CAGR) of 40.2% from 2021 ...

Dr. Chris Hillman, Global AI Lead at Teradata, joins eSpeaks to explore why open data ecosystems are becoming essential for enterprise AI success. In this episode, he breaks down how openness — in ...

Yishay Carmiel is the founder & CEO of Meaning and a global AI expert known for building disruptive, revenue-generating products & services. Artificial intelligence (AI) has touched us all, from our ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...

TOLEDO, Ohio — According to the Ohio State Highway Patrol, since the start of 2024, local dispatch locations have received close to 700 calls requiring translation assistance. As the calls continue to ...

The Centers for Medicare and Medicaid Services (CMS) test call season is underway, with prospective beneficiary call centers receiving high-stakes calls from CMS “secret shoppers.” Part of the CMS ...

A telephonist who was “marched out” of a call centre after being sacked for using “abusive and foul language” over an open phone line in the mistaken belief she had put the customer on hold has lost a ...

Wild chimpanzees alter the meaning of single calls when embedding them into diverse call combinations, mirroring linguistic operations in human language. Human language, however, allows an infinite ...