Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Integrating a business’s telephone system with the call agent ...

We list the best call center software, to make it simple and easy to provide and analyze call data to improve customer relations, employee management and workflow efficiency. Call centers used to ...

WASHINGTON (7News) — The 7News I-Team is taking a closer look at a plan for D.C.’s 911 Office of Unified Communications (OUC) to avoid a repeat of numerous outages this summer. In an exclusive ...

eSpeaks' Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

The most useful call center layouts and workspace designs are the ones that aid productivity while conserving space. Consider the tasks your employees need to accomplish and the equipment they need to ...

A tech support scam begins by planting a pop-up message in the target user’s web browser that alerts them to a so-called virus infection, employees and experts say. Dusk is falling on Gurgaon’s Sohna ...

For the past two months, security researchers have been waging an online battle against a new 'BazarCall' malware that uses call centers to distribute some of the most damaging Windows malware. The ...

A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...

Every year, tens of millions of Americans collectively lose billions of dollars to scam callers. Where does the other end of the line lead? Photo illustration of a call center near Delhi, taken from a ...

A computer virus put the Northern Indiana Public Service Co. call center in Merrillville in emergency-only mode for several hours Tuesday. The call center was only taking calls for such emergencies ...

European law enforcement authorities dismantled a fraud network operating call centers in Ukraine that scammed victims across ...

Dell, the world's largest computer maker, said on Monday it will set up its fourth call centre in India and scout for land for a planned manufacturing plant in Asia's third-largest economy.