AI is helping 911 dispatchers speed up emergency responses, handle non-emergency calls, and translate languages.

The call center has become the most overloaded part of home services. Not because customers changed, but because too many internal tasks ended up on the customer service representative's line. We saw ...

BOY’S MOM WITH CHILD NEGLECT FOR ALLOWING THE GUN TO BE ACCESSIBLE. NEXT TIME YOU CALL FOR HELP, AI COULD BE ANSWERING THAT CALL. TONIGHT, WINTER GARDEN POLICE HOPE CITY COUNCIL WILL APPROVE THE ...

AurionX Launches the First AI-Managed Call Center—Always-On Voice Agents at $0.12/Minute, Backed by 50+ Years of Operator Expertise New managed service answers inbound calls, qualifies leads, and ...

Spectrum and RingCentral are betting that unified AI communications can solve the fragmented toolset problem plaguing mid-market contact centers. The companies announced on March 11 an expansion of ...

In 2026, artificial intelligence in the contact center is no longer defined by pilots, proofs of concept or experimental chatbots. For many businesses, AI has moved into production and become part of ...