Southeast Communications Center (SECOMM) is the central dispatching agency for nearly every agency in Benton and Franklin counties. Much like dispatch centers across the country it has struggled to ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Contact center AI is increasingly integrated directly into call center software, making advanced capabilities available to agents without added complexity. AI bots now help answer routine questions, ...

AI service management ensures compliance, security, and efficiency across all operations. The integration of AI service management with AI contact centers creates a reliable, scalable, and intelligent ...