Last August, my best friend asked me how she could help her neighbor set her iPhone so she could answer it without picking it up. The neighbor had Multiple Sclerosis (MS), and had lost dexterity in ...

Call centers are embracing automation. There's debate as to whether that's a good thing, but it's happening — and quite possibly accelerating. According to research firm TechSci Research, the global ...

AI has already started replacing voice agents’ jobs. Now, companies are exploring ways to replace the existing computer-generated voice models with synthetic versions of human voices. Truecaller, the ...

Truecaller’s AI Assistant offers features like automatic call answering, message taking, and spam detection. Users can now train the AI Assistant to answer calls using a digital clone of their voice.

Many companies are moving beyond rigid, scripted chatbots toward more natural customer interactions. A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into ...

Google's Material 3 design changes have drawn mixed reactions. The update introduced larger rounded buttons for accessibility and a standardized gesture system across apps. These things were meant to ...

Google Voice is getting a new feature that will make heavy users happy plus some UI tweaks to make navigation easier while on a call. Blake has over a decade of experience writing for the web, with a ...