Frontier Airlines will no longer answer customer service phone calls, according to CNBC. So passengers and customers who need to make changes or gain flight information will not be able to call the ...

The IRS’s improved metrics on answered phone calls do not account for all lines, and the Service’s performance again was particularly abysmal on the Practitioner Priority Service (PPS) line that CPAs ...

Pick up the phone, dial a customer service line and you’re likely to hear an automated warning that it could be a while before you speak with an agent. These days, it seems like just about every call ...

RESTON, Va.--(BUSINESS WIRE)--Three-quarters of Americans never answer calls to their wireless phone if they do not recognize the number, according to a Transaction Network Services (TNS) survey ...

NEW YORK--(BUSINESS WIRE)--Regal.io, the outbound phone and SMS sales solution, announced today the launch of a suite of call branding tools for B2C sales teams to increase outbound call answer rate.

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

Opinions expressed by Entrepreneur contributors are their own. Talking on the telephone with customers is a pretty unflashy form of customer service interaction. And as a customer service consultant, ...